This stay was a special event "First Time to Vegas, 50th Birthday party". However, I was NOT notified of any renovation to the building UNTIL I arrived. I was assured that I would not be disturbed, however, I could switch rooms. At SIX AM the next morning, I learned that the renovation was directly above us. My guest and I played "NAME THAT POWER TOOL" until nine in the morning. I called to switch rooms for the next evening as there was no way we could sleep through this racket again. I was told there were no rooms available! After requesting a manager I was eventually moved fifth floor, same tower. No comps were offered nor apologies rendered for this inconvenience, I demanded a discount (hardly worth the headache) off the first night in the room. I had a delivery ordered to the room. It did not shown up as requested upon our arrival (confirmed by staff). I made the trip downstairs to investigate. I spotted the gift, a $100 custom cookie basket, cookiesbydesign. com, behind the desk FULLY IN TACT. I spoke to the person at the desk and said I would like to receive it myself in person as they did not deliver upstairs as promised. She refused & rudely said, "We can't just give stuff out you know!? I requested the delivery brought up. The cookie basket arrived upstairs promptly with two of the items broken in half! I was horrified! This was supposed to be a present, now broken in shambles due to careless staff! Again, my complaint was brushed off by a manager on staff explaining to me that "There was NO WAY to KNOW whether or not this package was in this state upon delivery." *SHOCK* I had just been closer then five feet to the item five minutes earlier! On a final note, room service trays were left in the halls for two days with leftover meat on the trays beginning to STINK on MULTIPLE FLOORS!!! This is unsanitary and outrageous! AVOID! In my opinion most smoky/dirty casino in VEGAS!
Pros: NONE
Cons: Rude Staff, No Bathtubs, Crammed quarters Casino
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