Recently I ordered a particular chainsaw. I ordered the chainsaw a week ago this Tuesday ensuring that I would receive it the next Friday. On Friday I called and understood that my chainsaw was not in. With such an expensive saw and with the reputation of Stihl I would expect that I would be contacted. Instead I had to call several times discovering that my saw was not ordered appropriately. Finally today (8Mar2012) the saw arrived and was the incorrect model. Not only was the model incorrect but the chainsaw bar was not what I had ordered. The employees asked that I speak to the owner. After the owner arrived his attitude was such that he was trying to blame me for the effort it to took to obtain the saw and that he did not appreciate my business. He expected me to pay for this saw even though it was incorrect as explained. I did not appreciate this and told him that I want the saw I ordered. After this the owner commented that I can leave the saw, I then left pleading a good day and left without purchasing the saw. I do not expect expedited service all the time as I understand we are human and prone to errors, but this dealer appears to blame their customers for their inconveniences. This experience, I hope, is not representative of other Stihl dealers. From my experience Stihl is a reputable company who I understand cares for its customers. I think if I had been treated with some gratitude for my patience and maybe given an apology (none given) maybe my attitude may have been different. Unfortunately I will not shop at this dealer nor will I recommend them to anyone. I hope this information with contribute to making the Stihl company a better organization and hopefully minimize or even eliminate experiences with Stihl dealers such as this one.