Emerald Moving & Storage

Bird feces all over my car. Cons: horrible service and people more

We moved from SF to Oakland and the movers completely ruined almost every piece of furniture we had. They packed the furniture in the truck without using padding so everything arrived with deep scratches and cuts in the wood. When we brought this to the attention of the movers, they told us we could file a claim with the manager. more

Emerald Moving & Storage more

I found Emerald Moving and Storage through Citysearch, and used both services. Although the move-out (into their storage vault) was professionally and quickly done, I had problems with the billing department for the storage portion. On more than one occasion, my credit card was charged twice for the same month. Since I was overseas, I didn't catch it right away. On other occasions, I was charged a late payment fee, even though the payments were on credit card autopay. When contacted, Emerald tried to blame my credit card but my bank was able to prove that I was thousands of dollars away from my limit on each occasion that the cc payment had mysteriously ""failed."" When they moved me back in, the guys were very late (at $100+/hr) and said that they had been calling me for directions but with no answer. They did not however call the new number that I had specifically contacted the office on at least 2 occasions to provide, but rather the old number on the move-out slip from almost 2 years ago, which had been disconnected. (Duh!) When they finally arrived, the guys (who were quite nice at least) apologized because some plates had gotten broken. They said they didn't know when it had happened, but clearly implied that Emerald was responsible. I called the office, was sent a claim form, filled it out, and finally heard back from Emerald (after a month and a half) that since I had signed the insurance waiver, I was entitled to nothing. ""You sign things without reading them?"" was the comment of the claims handler. I wasn't aware that I had a choice since on both occasions, the movers had just said, ""Sign,"" and at $100+ / hr, I wasn't about to dilly-dally. I was told I could photograph and weigh the broken plates, send in the documentation, and if I was lucky, they would reimburse me $0.60/lb., approximately $3 for $40 in damage. Pros: really nice hardworking kids that actually did the move Cons: right hand not knowing what the left is doing, administrative snafus, lack of accountability more

The original estimate for my apartment was approx. 3 hours, which later turned into a 7 hour move! Considering this was a small one bedroom move, I was as patient as possible considering the cost was the highest one bedroom move I have ever epxerienced....and I have moved often. In addition, the customer service was horrible! The office manager has a horrific, unhelpful attitude. Cons: Horrible customer service, problematic attitudes more

I am extremly happy to write this review about this compan. Pros: great service more

Really good storage rates. I've used a lot of other storage companies and have had the best experience Emerald. I used Emerald for self storage and car storage. Very easy and professional administration process at their office-- took about 5 minutes of my time. Decent sized vaults; I put my furniture in, locked the vault, and they did all the forklifting, etc. Contrary to the other review, I'd no problem with car storage. Overall, the company is very easy to work with. Pros: Good rates and no hastle more

the storage is miles and miles out of the city and they are incredibly unaccommodating for pick up. I've wasted lots of time and energy with this company. more

I used emerald moving last month, and after trying about 3 or 4 other moving companies I found Emerald to be the most reliable and professional. They've a good staff in the office, very decent rates (for a licenced company they're very low), and there aren't any extra charges for stairs, gas, etc. Conveniently, they also sell moving boxes and other supplies, which cuts down on the hassle in preparing to move. My 5ft upright piano didn't suffer a scratch when they maneuvered along my tricky corridor and down some stairs-- and thank God for it's been in my family for years. I definitely, definitely reccommend Emerald-- if you're looking for a professional, experienced, and reasonable company, this is the one. Pros: They sell packing supplies, NO extra charges, competitive rates, professional Cons: None that I can think of more

I left my car in storage for 4 months and the battery was completely dead when I went to pick it up. more

I called Emerald moving after a reccomendation from my real estate lady. They came highly reffered from 3 of my friends that had used them before. They gave me a time in the morning.Called the day before to make sure I had everything ready.Showed up on time. We had a rather awkward move. A piano had to go up two flights of stairs. I had to have my sofa hoisted thru my window.(They moved out the former owner SOFA hoist also) Pros: ON TIME more