Elite Installation & Design Inc

You can tell a great deal about the integrity of a company when they make a mistake. \r We went into Elite and found a great slab of marble that worked for our bathroom remodel. Their price was not much more than another supplier I found in Nashville, so we chose Elite because we like to use locally owned businesses when we can. They were friendly and helpful in the showroom, and the person who came to the house to measure the space (we replaced the bathroom countertop) was fast and professional.\r When they came to install the slab in the bathroom, they found they had cut it wrong. The only way to make it fit was to cut the slab right down the middle and glue it back together, leaving a noticeable (and in my opinion, kind of ugly) seam. When I called Elite to speak to the owner (Chris Brown), I asked what he thought I should do, since what I really wanted was what I had ordered, and he told me ""this job was just a remnant piece"" and he was not going to order more marble to do the re-do the job correctly. I told him I needed to talk to my husband and I would call him back. My husband called him a few minutes later, and Chris was more apologetic to my husband. He said the measurements had been entered into the machine incorrectly. My husband negotiated a small discount (which I think they should have offered) and they finished the installation. When the installers drilled for the faucet and handles, they put a crack in the marble behind and in front of one of the faucets, and a chip by one of the cold water handles. Ugly seam, cracks, and chips. Disappointing experience all around. We were about to hire them to replace our kitchen countertops as well, so maybe this was a blessing to see how this company handles problems. Sometimes, having integrity and doing the right thing costs a little time and money. Next time, we will try to find a company who values customer satisfaction. There are plenty of them out there. more

We were looking to put granite into our kitchen to replace the ugly laminate already in place. We went to at least five fabricator locations in the Nashville area and our last stop was Elite. We were able to find a slab that had colors that would work perfectly with the colors of our cabinets, flooring and appliances while being neutral enough to go with any d more

Elite installed granite in my kitchen. Because there was a problem with a leak in the sink when they tried to turn off the water, they arranged for a plumber to come over immediately. Everyone at Elite was so friendly and helpful. My kitchen is on the second floor, so they had four men there to carry the huge slabs of granite up the stairs. The granite turned out beautiful! They are true artists and have the latest equipment. They were much better than the business that installed granite in my other house a few months before. I highly recommend Elite. Pros: Very professional, responsive and helpful more

We have been using Elite Installation for all of our granite and solid surface countertops for years. Their staff and equipment is top of the line. They use lazers to template jobs and their turn around period is great! They always try to do a good job and our customers are all always very pleased. We highly recommend Elite for all your granite, quartz and solid surface installs. They will always try to find you the best price and give great deals on existing inventory for vanities. Pros: Awesome!!! more

Dear All,\r Thanks to Bobby, John and Jerry, for the excellent work on our kitchen. It brightens our day every time we walk in the room.\r Highly Recommended.\r \r Pete M Pros: wonderful more

Good Morning,\r Our granite was installed on Dec. 28 and it looks fabulous. We were in your showroom several times. We finally decided on Typhoon Bordeaux. I just wanted to tell you how happy I am with the results.-Love It, Love It, Love It.\r Thanks again- We will certainly recommend you when given the opportunity!\r \r Mrs. B Pros: Looks Fabulous more

Highly Unprofessional: We purchased our kitchen and bathroom countertops from EID. After the initial installation we had a few issues that needed to be resolved. We always encountered resistance from EID and never once was there a customer first spirit shown. One of our other subs stepped up and resolved the first issue for us in a very gracious manner. The second issue that we needed help with was addressed by the owner of EID personally. This is how he deals with customers: defensive approach, name calling, yelling, and finally hanging up on us (2 times). The total amount of time that we had with EID on the phone, before and after installation, was no more than a total of thirty minutes. If you spend thousands of dollars with a contractor, some dialogue is to be expected. It never ceases to amaze me how people who call themselves professionals can act in this manner. His behavior completely caught us off guard and was inexcusable. Cons: Unprofessional and Zero Customer Service more