I have always had excellent service from all of Elite's technicians. Today I had Charley for the first time. They don't try to up sale you on extras. We have had a service plan with them for several years which makes it real easy to maintain our furnace and air conditioner. They even installed a combo heat/ air system for our screened porch which makes it useable year round. Charley was very personable and explained what all he was doing and what I could do myself. He took the time to program the electronic thermostat for me. I would not hesitate to give them a call.