Like another poster here, I love the food but have had problems with coupons and gift cards. Again, the food is awesome and the servers are so friendly!
...except when you want to use a coupon or a gift card.
They kind of made me feel, on more than one occasion, that I was trying to pull one over on them or something! I had a $50 gift card that I held off on using many times for over a year because their card reader wasn't working. When I finally had to insist (I was afraid it would lose its value.) they asked me to buy a dessert that I didn't want to bring my total bill from $20 up to $25 so that, to avoid problems with the gift card, they could take the card and give me change in the form of a $25 gift certificate. I obliged but I ended up throwing the dessert out because I never really wanted it. Then, when I came back with the $25 gift certificate later, they acted like they had never seen such a thing and made many phone calls trying to verify its authenticity. They made me feel like I was trying to get away with something. That meal was $12 and I never used the remaining $13. $17 total down the drain... :(