I hate spiders, and luckily I hired this company to treat a property that my mother lives in (she is old and she really can't get out and handle these types of things). I had it setup for a specific time and the tech was there...pretty much on time... He was friendly, explained what needed to be done, and everything made sense. The issue was ants in the kitchen. I guess maybe some food set out overnight or something, but all in all I'm extremely happy. Thank you!