Brought in $1,995 diamond watch to have battery changed on my birthday so I could wear it to dinner. I live in FL but grew up in CNY and knew that this was the best jeweler in the city - wrong! Watch worked before handing it over to clerk. The watchmaker never saw the type of watch I had but proceeded anyway! The salesclerk kept saying it will be a few more minutes! The watchmaker admitted to me he never worked on this type of watch and took the back off anyway and could not get it to start! He also admitted my watch worked before taking off the back. Mr. Ehrlinspiel was out of the office. I waited over 2 hrs for him to return. Salesclerk kept saying don't worry, if we damage it we will make it right. Next thing I know it was noon and the manager watchmaker told me before saying anything else to me ""why did I bring my watch here if it worked"". I said I brought it in for a battery - batteries on watches need to be changed every two years or they corrrode. Why did you break it and what are you going to do about it? Mr. Ehrlinspiel said he was going to call the police! What an attitude this place has! The nerve to talk to me like that. I was not the aggressive one, it was his staff. They took my watch and said they had to send it out for repair and would mail it to me in FL. This would not have happened if the person just did not touch it in the first place! Big mistake going to this liar! Beware of this so called jeweler. I totally agree with the reviewer before me, they are deceptive and blame the customer. Total bad experience. They made me cry on my birthday and broke something sentimental that cannot be replaced! Do not use this jeweler, they have trouble setting diamonds and other stones and cause a lot of heartache. I saw 3 people come in the time I was sitting there all with complaints! Save yourself the heartache and go somewhere else!
Cons: Totally unprofessional!