Edwin Stipe, Inc.

EverRest Elite Series 13 SEER and 14 SEER Air Conditioners & Heat Pumps were installed at my home on July 3rd, 2013 by Edwin Stipe, Inc. The problem existed from the day one that the AC unit started up with a noise as high as 78 decibels - higher after being run for long period of times. Repeatedly the service was called and neither service man was able to resolve the problem. 4 months passed and I am still waiting for the service department to call me back and let me know how the problem will be taken care of. I am ready to report Edwin Stipe, Inc to the BBB. The 10 year warranty sounds good but when it comes to honor it that is a different story. The defected units should be replaced but I am still waiting for the day to be done. My registered letter to them went unanswered as of today Oct. 29, 2013.\r Their service person tried to correct the problems but I am still stock with an AC that starts up like a tractor, also the heat pump sounds like a drum. I do not recommend their services unless they replace the units. I will post the end result soon, since the 10 days of my time frame will be up on November 1, 2013. more

I heard a pop when I tried to turn on the unit and it never engaged. I was able to determine the breaker was still on but there was no power to the emergency shutoff box mounted to the unit. I also found an inline switch between that box and the breaker box.\r \r They didnt schedule till 2 1/2 days later. The tech took 75 minutes to discover an unknown screw in fuse in the inline box between the emergency shutoff and the breaker box had blown. $270 to replace it. \r \r The blowers did engage. The furnace did not. Tech said it's normal for the furnace to take a LONG time to kick, turned it off at the thermostat and left\r \r I firmly argued the charge with the company and they cut that fee in 1/2.\r \r All's well? Hardly\r \r A week later i turned the heat on and nothing happened. I was able to turn on the blowers but the furnace would not fire. \r \r Infuriated, I shot off a firm email to the company and called in UGI. They showed up not just the next day, but that morning. On a side note, Edwin Stipe charges $69 just to show up so their bill was actually $317 minus a coupon). \r \r UGI charged half the hourly rate Edwin Stipe charged and found the 1st tech left wiring unplugged inside the furnace. Henry from Edwin Stipe insisted the furnace was fired tested before the tech left. Something I firmly argued was very much impossible considering the wiring was never put back. \r \r They finally did one honorably thing after multiple email exchanges Zeroing out the balanace (Waiting on rebill proof) but Henry argued with me the whole time about fair pricing, professionalism and trust\r \r Would you describe it as professional and trust a company that charges double, leaves the equipment all but dead when they leave and argues with you over a weeks time they did nothing wrong? \r \r BTW - They don't know this, the tech that came out left his paperwork so I have proof Edwin Stipe sub contracts.\r \r I think company and its President are a disgrace to the industry more

I had an issue with a clogged drain on my heat exchanger and had to call for service. Upon receiving the bill, I was charged over 200 dollars for a service call within normal business hours. I was then told my furnace was extremely rusted and wouldn't be safe to have over the winter. I was quoted over 9k to replace the condenser, furnace, and exchanger. My house is under 1100ft.. After receiving a second opinion, I found out that not only should it cost a couple grand less than that, my furnace was working fine and didn't need to be replaced before winter. Oh, and the flushing should have costed half as much as what I was charged for a 15 minute job. Thanks Edwin, at least you can get the job done. I hope others benefit from my post. more