I must say that I agree with the two reviews who state the first review was from a competitor, which should say a lot to Sam. I called around and Sam was able to give me a price over the phone, and then, guess what, he stuck to it! I brought my stupid computer in on a Wednesday, and was NOT happy, but Sam....well, he helped me out and even made me smile a bit. He had the part AND my computer FIXED by Friday...before the Holiday weekend! He is amazing and incredibly helpful! Thank you Sam!