This concerns an upholstery (sectional sofa) cleaning.
I'm not sure which franchisee I used but I did not recieve the service advertised. Instead of the ""ecodry"" rotating brushes, fast-dry system I got a wet-wac cleaning that took about five hours to dry. When I emailed about this, the answer was that the tech had determined that this ""wet"" service was appropiate and that he (the person answering the email) had told me that, in some instances, the drying time could be longer. But, that was not the case; there was NO mention of anything other than the advertised service, either by the order-taker on the phone or by the tech who did the job.
And, the person answering the email used an aggressive, defensive tone. He did not appear to be concerned about my satisfaction, only defending his company's actions. I'll not use them again and will advise anyone who asks to find someone else.