Well, I was searching for a part for my truck, basically a recovery point that I could add to the trailer hitch. Something I've seen on the Internet a few other places. I like to spend my money locally when I can, so I stopped at Eastern to see if they had it and to check out their new store front. They not only didn't have the part I was looking for, the sale person told me that they didn't even make something like that and tried to show me something I didn't want. Well, I don't expect any one store to have everything, but I didn't appreciate the sales person telling me that there was no such thing. I bought it on the Internet and made it a point to stop back by the store to show him what I was talking about.