I work in medicine and when we brought our cat there with a serious infection, I was pleased with the way that we and our pet were treated. Staff was caring and compassionate to us and to the other two people that we met there. They were upfront about what they wanted to do and with billing. It was expensive and when we told them what our budget was, they were very willing to work with us to provide the best care possible within our limits. Would definitely go back if I had to.