I have a rental in Chico, CA and live in Sacramento. I have had generally negative experiences with businesses in Chico. So, when my tenants told me that the hot water heater wasn't working, I was worried. I searched the internet for a well-rated company and chose Earl's. Even at that, I was pleasantly surprised. They went out the same day with a two-hour window, showed up on time, called me with the problem & the fixed price, fixed it, charged it to my credit card, sent me a copy of the receipt (received the following day)...and then...drum roll please...sent me a thank you note for using their service with their business card. I will definitely use them again (and again and again). Now, I don't dread getting the call from the tenants about a plumbing issue. I just call Earl's!!! Love them.
Pros: Service, Speed, Courteous, Customer-Oriented