My dishwasher was on the fritz, but still under warranty, so I went through Maytag to have it fixed, and they set me up with Duvall's. The only positive remark I can make is that Duvall's was able to send a service technician within a few days and he was on time. As he worked to diagnose the problem, though, he chatted casually away on his cell phone with a buddy -- I won't get into details, but it was clearly a social call. A bit unprofessional, but no biggie, right? It only got worse from there. After 15 minutes he explained the new part I would need and determined that he could have it in hand within a couple business days, and they would call within 4 days to arrange to come back. I never heard back from them. Three weeks later I called and got voicemail. I left a polite message, gave it a day, and still didn't hear back. I called again and finally got through. The woman with whom I spoke, Amber, explained that a shipment of parts just arrived and she would finish going through them and give me a call an hour later. It's now been over 24 hours, and I still haven't heard from her, and quite frankly, at this point, I don't even trust having them work any further on my dishwasher. I have called Maytag and arranged to have another appliance service fix the problem. While Maytag set me up with someone else, they called Duvall's to see what the problem was. They got ahold of Amber who explained that she had called me right back to explain my part was on backorder for another 5 weeks. I never received any such call. My recommendation to you is not to waste your time or risk your appliance with Duvall's. You're better off waiting for a more competent, professional, and honest business.
Pros: None whatsoever
Cons: Uncommunicative office, unprofessional ""technicians, etc