Having read a couple of negative reviews, I was expecting the worst, but I really felt like this dealership made the process as painless as possible. Our salesman, who we had communicated with via phone, after seeing a particular car advertised, returned our call, we found that were able to go see the car while he was there, but he was accommodating about arranging for someone else to help us, if we were unable to do so. There was a ready answer for all our questions and the car was nicely gone over and readied for sale, unlike some we'd looked at at another place. Another pleasant surprise was the ease with which the financing process was completed. The options were ready for us to look at before we entered the finance person's office, (Paulina). Extra warranties and services were offered, we didn't take most of them, but there were no high pressure scare tactics. I would recommend this dealership to anyone.