Karen was my facialist... We enjoyed a pleasant conversation, but I was not wowed by the facial itself. She was wonderful at describing the products and what they were doing and what sensations to expect, but the facial, hand and foot massage were below average. I didn't feel massaged... For a massage to be too light of a touch, it really means it's a very light touch since I normally prefer a medium to light massage pressure. Also, I specifically chose this facial because it includes extractions, but there was very little of that done...
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