I had a very unprofessional and dissatisfying experience. I took two sports jackets in 2 weeks ago. One needed to be altered and one dry cleaned. I asked how long to alter. They said 3 days. They took the order and said one jacket would be done in 3 days and the alteration would be done in 10 days. A bit longer than the original 3 days but ok. I gave them extra time and came back in 14 days. They only had one jacket. The altered jacket was not back. I looked at the dry cleaned jacket and it still had chalk and some dried food stuck to the sleeves. The sleeves were not even pressed. Very wrinkled. I pointed it out. They called their manager and told her "the customer claims there is a spot on the sleeves. What should I do." Obviously not pleased with my feedback. The manager said they would re-clean at no charge and said it would take another week. This is longer than the original time for dry cleaning. So not only did they not expedite but punished me with a longer time. They also said to check back in a week for the altered. No calls, no research, just check back. I am scared to see how the alterations went. I recommend you avoid this place unless it is your absolute last resort.
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