I recently had a complete failure of my laptop's hard drive. I use my computer for work and really needed to have all the files recovered. I sent it to DriveSavers who were able to recover ALL the files. It's not cheap (my service cost $2,400), but it when it's your work it's worth it to have all your files back. Their staff is all very professional and friendly/understanding, which is very appreciated at a very stressful time.