If I could give this business 0 stars, I would.
Their actual service staff are friendly and courteous. The owner, however, is one of the worst people you will ever have to deal with in your life.
We recently had a service call to my mom's house, to clear a toilet and the shower. 12 hours later we noticed flooding in the basement, obviously whatever the clog was simply got pushed down the line farther. No problem, right on the invoice it says they stand behind their work for 3 months.
Or not. Or my mom will call, and then get yelled at, berated, and told it will be $275 to come out and look at the problem. And when I say yelled at, I mean myself, my fiance, and my sister, who were sitting at the table, could hear the owner screaming at my mom.
There are plenty of other plumbing services in the Cortland/Ithaca area, so I would steer well clear of this one.