The stylists are good, detailed and actually listen. The haircuts I've gotten have been decent, but the colorists are awful. Lazy is perhaps the best description. My highlights are always sloppy (and this from an "upper level" colorist), starting from 1/2 to a 3/4 of an inch from my head. She, for some reason, gave me trashy Paris Hilton bright blonde highlights which start so far from my head I left the place with really bad roots. It's awful. So, if the frosted trailer trash look is what you are going for, then this is the place for you! It's good for cuts, but avoid it for color.
Pros: Cheap
Cons: You get what you pay for
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