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Donelson Air Service Experts - 9 Reviews - 1134 Murfreesboro Pike, Riddleton, TN - Appliances Reviews - Phone (615) 823-7584

Donelson Air Service Experts

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1134 Murfreesboro Pike
Riddleton, TN 37151
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(615) 823-7584
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Donelson Air Service Experts - Riddleton, TN
Donelson Air Service Experts - Riddleton, TN
Donelson Air Service Experts - Riddleton, TN
Donelson Air Service Experts - Riddleton, TN
Donelson Air Service Experts - Riddleton, TN
Donelson Air Service Experts - Riddleton, TN
Donelson Air Service Experts - Riddleton, TN

Reviews

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Best

This company did a great job. They work fast and are very professional. They provided a great deal of information on their services and allergies in general, and really took a l...

Worst

Paid over $5000.00 for a new HVAC unit recommended and installed by these guys and have also paid to have system cleaned and maintained each season. Now less than 2 years later ne...

Editorial review from Citysearch 7/9/2014

Absolutely one of the best teams out there, they are very trustworthy and great with houses. They are truly the best team to call for cleaners. more

Editorial review from Citysearch 8/8/2012

Called for a simple visit to find out why my heat didn't work but when they left my air conditioner wasn't working correctly. 2nd rep came out and told me to save up my money for a new unit, also told me that I needed freon added but the freon is fine after he checked the pressure. Then he came up with some other lame things about the air. My air worked fine but now the inside fan will not cut off. Guess they shorted out a wire or crossed one because I didn't fall for their lies about the unit. Will not recommend them to anyone not even to someone that I hate. Terrible company now. They were a good company but their management has changed and all they want is to take peoples money. more

Editorial review from Citysearch 7/17/2012

What an unbelievable combination of high-pressure salesmanship, insulting and rude behavior, and incomplete/failed parts and service is this company. Sold at high dollar a supposedly brand-new unit in May, 2011; it has broken down so many times in that year and two months, we've lost track. Expensive hotel bills, cases of heat stroke, and over six weeks of ""service"" calls later, including three hours of work today (and 10-15 hours in multiple visits over the last week) and our one-year-old unit is still dead. Temp is climbing inside and yet another hotel bill for tonight (a 105-degree heat-index day) is in the offing. If you value your sanity (and your wallet), give this train-wreck of a company a very, very wide berth. more

Service Experts? 11/1/2011

Paid over $5000.00 for a new HVAC unit recommended and installed by these guys and have also paid to have system cleaned and maintained each season. Now less than 2 years later neither the air or heat works and they want another $1000.00 to fix it. What a joke. Buyers Beware. more

Great and timely service when needed! 7/12/2011

I needed an emergency A/C repair done on one of the hottest days of the year... they were out within a few hours. The technician, Matt, was extremely helpful and friendly, and even helped out with the price a little by letting me use a 50 dollar off coupon I found online even though my printer didn't work. I will definitely recommend this company to others. more

Questionable unethical choices 9/25/2009

Be careful when seeking employment with or service by this company. \r \r If you want to work for them, please watch your back. If work is slow, they will fire you for ""unspecified policy violations"" so they do not pay unemployment. You will also get no warnings. This has happened to 5 employees in 3 years and one before them was escorted out by police.\r \r If you are seeking their services as a customer, PLEASE get a second opinion or estimate. Their techs are graded by how much they sell in revenue and margin dollars, and a low profit margin can cost them their jobs. So they are usually 70-80% higher on repairs than others and MUCH more likely to recommend repairs when they are not needed. more

would noty, dishonest use even if last resort, untrustworth 5/26/2008

We provide Quality Service Every Visit, and we're available to meet your needs 24/7, Daytime, Nighttime, On-Time. Our NATE-Certified Professional Techs are qualified to work on all brands of comfort equipment. We have complete Respect For You & Your Home, and we're Always Easy To Work With. - ALL LIES\r \r My experience - 9:00am spoke w/ Doris and was told a tech would call before coming\r spoke w/James at 1:30pm and was told tech would be out some time in day\r spoke w/Thomas at 4:25pm and was told tech will be out but could not say when \r Donelson AC called at 7:52pm and informed that tech (a ""field supervisor"") had three persons ahead of us and that he was currently was working on is own unit. Still stating he would be at house before 10:30PM\r Tec arrived at 9:53pm with only a few hand tools in his possession including a 6"" flashlight . He spent less than 10 minutes looking at system. He concluded it was not fixable and gave a $7000 quote to replace system. After 13 hours, they did arrive but were unprepared and unwilling to perform any work on ac.\r \r Other companies ( total of 3) told me that price was rediculous and a replacement unnecessary. I believe Donelson AC is unreliable, unprofessionable and unacceptable.\r more

High as a kite 8/3/2007

Way to high!!!!!! Dont bother..call another company and make sure they are reputable. Of course DAC is reputable and they are still ripping. more

Avoid Donelson Air 7/24/2007

I'm pretty sure that Donelson's technicians just lied to me about my split-system a/c system, saying that it only needed an ""acid wash"" and it would start cooling again, even though I had just told them that another tech from a diff company had told me that the bearings were shot on the motor and that often the blades wouldn't even turn, making it impossible to cool the air. The Donelson guys stuck to their story, wanting to sell me a $99 cleaning contract instead of waiting to see if in fact the blades, which were turning at the time, shut down. (Naturally, the system did shut down shortly after they left.) They even pretended that lint stuck on the outside of the system was impairing the coils, which had been cleaned that morning with a garden hose, and I know that you have open up the interior of the system to access the coils to clean them. They also suggested that the system might need more freon after it was cleaned, even tho it had been topped off that morning by a different compny. I think they were hoping I'd pay for the cleaning, then discover I needed to buy a new system, and that Donelson could supply that too. And since the $65 charge for the visit would automatically be credited toward the purchase of a new system, they wanted to rope me into a service contract over and above the initial $65. I suggest you try the Lee Company, or American Heating and Cooling. Pros: None. Cons: They'll try to con you. more

Get a second opinion if you hire Donelson Air! 3/30/2006

Donelson AC serviced out central air unit in March of 2006. The technician told us that we had a bad compressor, and would need to replace it at a cost of $1,500. Later that night a Donelson sales rep called and told us that we should buy an entirely new system! Two sales reps then came to our house, where they spent several hours trying to sell us a new $6000 unit. We called another company for a second opinion, and learned that our AC unit was in great shape, and didnt need ANY repair or replacement. If you are going to use Donelson, expect a sales call, and always get a second opinion! Pros: Work on Holidays Cons: Wrong diagnosis, Pushy salespeople, Bad Business! more

Helpful staff and good service 11/22/2005

Everyone I spoke to from this company (receptionist, sales, & service) was helpful and eager to please. They came out to our house very quickly, and took the time to listen to what our needs were. The salesman was friendly and knowledgable, maybe just a little eager. All in all it was a good experience. more

professional fast service 11/14/2005

This company did a great job. They work fast and are very professional. They provided a great deal of information on their services and allergies in general, and really took a lot of time w/ us w/out being pushy. Their prices were reasonable and their schedule was flexible. We would uses their services again, and recommend them to our friends! more
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Indoor Comfort And Air Quality Professionals Since 1895. Giving you the power to make the air in your home cleaner, healthier and more comfortable for the whole family.

Owner Message

  • If you need a job done right, you call in the experts. At Donelson Air Service Experts Heating & Air Conditioning in Nashville, we're committed to performing quality HVAC services. We even put it in writing. Our 100% Satisfaction Guarantee displays our commitment to upholding the highest level of heating and air conditioning services in the industry. Moreover, Donelson Air Service Experts in Nashville repairs, sells and installs more heating and cooling systems than any other HVAC repair and service company in all of North America – more people leave their home comfort up to us, so you can rest easy knowing your home is in good hands.

    Donelson Air Service Experts in Nashville will take care of everything needed to ensure your home's comfort. Whether your air conditioner or furnace breaks on the day you need it most or you're on the lookout for indoor air quality solutions that meet the highest EPA and ENERGY STAR® standards, you can trust our Nashville team. We're experts in heating and air conditioning, and superior service is what we do best.

Additional information

  • Hours:

    Daily 12am-12pm
  • Payments:

    Visa, American Express, Discover, Master Card
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