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Dms Custom - 1 Reviews - 1620 Paonia St REAR, Colorado Springs, CO - Construction & Repair Reviews - Phone (719) 574-1250

Dms Custom

1620 Paonia St REAR
Colorado Springs, CO 80915
(719) 574-1250
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WE have had a terrible time with this company. When the installer could not make two of the countertops fit... he spoke with his boss and left saying the new ones would likely be...


All reviews seem positive

fixed! 4/26/2011

WE have had a terrible time with this company. When the installer could not make two of the countertops fit... he spoke with his boss and left saying the new ones would likely be in, in 7-10 days. We hear nothing from the company! My husband calls around day 15 and hears that they are waiting for them to come in..... so we continue to wait. On day 21, he calls them and they say they beleive they can fix the copunters that didn't fit and they need to talk it over with someone! So I call that same day and after waiting for a very long time on hold, was told my husband gave them the wrong measurments!! I asked why they sent that professional guy that worked for them to come out and measure if they were going to use my husbands measurements?? They said they ordered off of my husbands and then they came out and measured. Sounds like.. (if it is even true) that it is their problem. My husband doesn't install countertops! He was giving his estimate and they said they were sending someone out and they did!! SO now I have a kitchen with half green and half brown countertops. I was lied to about them being reordered, again about them being on their way. It is apparently our fault they don't fit!! This feels like lies and bad bussiness! When were they ever going to follow up with us if they (and they havn't yet) still hadn't even ordered new countertops! This is still unresolved at this point but if I were going to do it again... I WOULDN'T!! I told them them they can come reinstall our old countertop which we luckily saved for a friends cabin, and i will be getting my money back. We will see!\r \r UPDATE! WIth an apology, our money was fully refunded and the other half of our countertops are scheduled to be put in next week! more
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DMS Custom

Owner Message

  • DMS Custom is one of the oldest and largest unique single sources for countertops, granite and glass. We serve a wide range of needs from builders to homeowners in the greater Colorado Springs, CO, region including the Pueblo area. We provide custom mirrors, countertops and mirrors, all made to your specifications. We also offer a wide range of beautiful countertops, such as sustainable bamboo, that are also environmentally friendly. Our products include: custom countertops, custom mirror, beveled tabletop glass, glass, shower doors and enclosures, granite countertops, solid surface countertops, quartz countertops, laminate countertops, and cementitious countertops. We serve commercial clients from builders to apartment remodels, as well as residential clients. From precision measurement, through custom fabrication to final installation, our professional, caring staff will make your transition easy and convenient. Call DMS Custom for all your new construction or remodeling needs!

Additional information

  • Hours:

    Mon-Tue 9am-5pm, Thu-Fri 9am-5pm, Wed 8am-12pm, Wed 1pm-4:30pm