Multiple repeated mistakes on consecutive visits through ignorance or carelessness; needless waste of my time. Unprofessional staff (rude, argumentative, and arrogant). There is no reason to patronize this store and reward their poor customer service and incompetence when there are other great stores in the area. I have only seen this anti-customer attitude at this Discount Tire; it is quite the opposite at the other Lansing area locations. Discount Tire is a great business and my favorite tire seller, but the Okemos store should be avoided. It is worth driving farther to the store on Pennsylvania (my favorite, outstanding customer service) or the west side store (very friendly and professional).
Pros: There are two other Discount Tire stores on Lansing
Cons: Unprofessional, ignorant, careless, arrogant staff