DEAR MS. MASHANDA, I'm sorry that you had a bad experience while at our shop. The manufacturer requires that tires be rotated every four to six thousand miles to get the proper wear from the tires. When you purchase tires from us we rotate them for free. Documentation on rotation is required by the manufacturer for warranty. We will be happy to review any records you have. We rely on the customers to maintain their records. When the mechanic came in to let you know that he heard a noise, he wasn't recommending brakes, he was letting you know there was a noise. When checking the brakes he found they had dust and cleaned them, which took care of the problem. Please be aware this business is owned by a female. We do not try to take advantage of women or any customer for that matter. If you would like to discuss more please contact me at the store at your convenience. scot chevrier
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