I agree the pizza and sandwiches are very good. Great crust, good sauce, fresh toppings. And I like the salads a whole lot, too. Especially the avocado salad with sunflower seeds. I don't really understand the claim about bad service. I go there at least once a week and with one or two exceptions I've always had very good service. It's a quirky place for sure, but not unfriendly. And why should you have to leave a tip when picking up at the counter? I don't. I don't believe that they are against you because you don't tip... it's a carry out joint.
Pros: food is really good
Cons: very casual, no table service