Seems like a one-family operation - very nice folks and relatively helpful. Certainly optimistic at that point. However, the estimate, which was done on 10-14-05, has not been sent to me! The man who did the estimate (about 1.5 hrs. of my time) told me upon leaving that his wife would probably call me on Monday, but if I hadn't heard from her by Tuesday noon, to call her. I waited until Thursday to call and left a voice mail asking for the estimate. No response!! I called and got the "wife" on Saturday around noon. She said she had 3 people in the showroom and asked if she could call me about 3PM. I said ok and if I wasn't in, to leave a message. Or mail it to me! No call; no estimate in the mail! It's now almost 2 wks. since the estimate and nothing!! If they are this apathetic about doing something to take my money, I have to wonder how slow they would be in getting the job done once they have a contract and a down payment!!???