Dick Hannah Volkswagen

I had never bought a car before and Heather at Dick Hannah Volkswagen made it a wonderful experience. She had a nac for finding the perfect car for us. I feel like she really listened to what we wanted. I never felt like she was pushing the sale. She wanted to find us the best car in our price range that met all our needs. She was funny and made spending the whole afternoon buying car a great time. Thanks for giving us such genuine customer service. more

Today we stopped into Dick Hannah Volkswagen to look at a sportswagen TDI. Mark Muzzy assisted us. We found Mark to be very helpful and will definitely purchase the TDI from him when we are ready. more

I had a great purchase experience with my sales lady Heather James. I purchase a used Jetta and I must say she is very curtious and friendly and Knows what she is selling down to the last detail.. She did her best to make sure I was confortable with the whole purchasing experience. I would highly recommend Dick Hanna VW and Heather James to anyone looking to purchase a used vehicle. Thanks Heather!! more

In March of this year I got an idea to buy a new car and the Volkswagons were top on my list. I have owned almost every kind of car out there and had heard such good things that a trip to Dick Hannah was on my agenda. more

I have bought 5 cars in my day and hands down my experience at Dick Hannah VW was the best. That is all thanks to my sales person, Cort Bailiff. Cort went above and beyond taking calls with all my questions, looking up facts on the car for me, showing me the Carfax and helping me understand the pros and cons of my certified pre-owned convertible Eos. Once I bought the car, the customer service did not stop there. Cort had the car detailed at no cost and even called around to find the spare key that went with the car because I did not get it on the purchase date. Still to this day, every time I come in for service, Cort makes me feel right at home. He always asks if I could use a drink, makes sure I don't have any remaining questions and puts me at ease. I am in sales so I know that a good, honest, sales person who knows customer service and building a loyal customer base... those kind of sales people are hard to come by. Cort is just one of them! He truly has a good heart and is looking out for your best interest and works hard to make the process enjoyable. more

I can say without any hesitation this was by far the worst dealership experience I have EVER had in my life. After finally coming to an agreement on a lease with VW of America on a new Passat, things got flagrantly bad. First, during final paperwork it was made very clear, no, CRYSTAL clear, that we could ONLY make the purchase if we bought an extended warranty from their company. Now make no mistake, it is NEVER required by a lender, especially VW of America, that you have to buy the warranty to make the deal. Second, the dealership flat out LIED when they told my wife and I that VW of America does NOT sell extended warranties for their new vehicles. This sounded fishy, but considering they told me I had to buy their extended warranty from the company that they use. I contacted VW of America the next day and verified that VW does in fact sell extended warranties, you just have to go to a different dealership because Dick Hannah VW is not authorized to sell them. Third, after have the car for two days, they contacted us back and said unless we came up with another $4800 (yes, four thousand eight-hundred) then we could not keep the car. This was on a lease mind you. We told them we would not give them any more money from what we already gave them so they demanded the car back. My wife asked them if they could sell us something else, even a used car, and they said no. Fourth, we brought the car back, signed paperwork saying it was returned and left. No exaggeration, they treated my wife like absolute garbage. They ignored her and acted like she was tainted by some disease or something. We ended up going straight to Dick Hannah Kia to see if someone there would work with us since I assumed that another Hannah dealership could work with us since they have such a large inventory and wouldn't need to pull all of our paperwork again and we really wanted a newer vehicle. By the way, please see my Dick Hannah Kia review as they were absolutely INCREDIBLE in work with us right away with complete professionalism and genuine kindness. Fifth, when we went to Dick Hannah Kia, and I am not joking, VW tried for several days to completely refuse to turn our down payment over to Kia even though it's owned by the same company! Not joking, they REFUSED to turn our down payment over to Kia. Sixth, two days after we returned the Passat, Alex from VW called and said we damaged the car and needed to pay to repair it. Guess how much the repair was? Remember the down payment they refused to turn over to Kia? That's right, they wanted EXACTLY the same amount of money to repair the so-called damage from the Passat we turned in! We told them we'd be there right away to inspect. Upon arrival, Alex showed us the car and there was some obvious damage to the front of the car, but the funny part is when I looked at the odometer there was 12 miles added to the car since we turned it in. We asked them where they drove the car and Alex had the gall to say it was ""only"" driven to be detailed which is literally about 300 yards away. Of course, the paperwork that we signed when returning the vehicle showed no such damage to the car. More on that in a moment. Seventh, Kia needed some release paperwork from VW (both owned by Dick Hannah) but VW told Kia they couldn't have the paperwork. So my wife went back to VW and demanded the papers, of course VW tried saying it would take two days for it, but she didn't give up. They then started playing silly games with her, like telling her to go to the finance office to get the papers where the lights conveniently turned off on her way there (only one door to the room) and my wife refused to leave until miraculously the lights turned back on and someone was in there... When they have my wife the release papers, no joking, someone had tried crossing out dates and other important information to alter the paperwork. more

My 2001 VW GTI gave up the ghost on a Thursday afternoon, and it wasn't long before I and my family realized we couldn't live without a car for much longer... I found the perfect 2007 Jetta on Dick Hannah VW's website, and had a friend drive me there specifically to see and, hopefully, purchase it. In a matter of a couple hours, Mark Muzzy (actual last name) had me driving home in the Jetta of my dreams, AND with the interest rate of my dreams thru my preferred lender. I was impressed. Mark was relentless in his pursuit of the best deal for me, on the car I wanted, in the cramped timeframe I had. Go see Muzzy. more

Great buying experience. No pressure, easy environment. Plenty of inventory. I enjoyed buying my VW CC at Dick Hanna Volkswagen. Personally recommend Josh Naumcheff, sales person I worked with. more

My VW Jetta has been such a disappointment for me to owned. (Too much recalls and maintenance problems) DH Volkswagen service department has always make me feel that my car will be taken care of correctly the first time I take it in. I especially loved their courtesy car wash service. They also provides great customer services and making me feels welcome every time I am there. more

We were a super special case of owing way to much on a car that was falling apart. Heather (and Mike) took care of us! We were in and out in a day! They found me the car I didnt know I would love! Heather was great and patient with me and my Im not picky, pickyness! lol We have a 10 month old daughter and she was great with allowing us to move and transfer the car seat from one car to another to ensure it fit properly! This is now the second car we have purchased from DH Volkswagen and although I will never own another VW, Heather and the dealership were super great! more

I was looking for my first VW Jetta and had been looking online at Dick Hannah. I was contacted by Heather James and set up an appointment with her for the next day. She showed me the car, I test drove it, and bought it all in the same day. She was excellent to work with and was very easy and comfortable. Within minutes, we were laughing and joking. It's been about a month now and I have zero regrets and love my car and the experience I had with Dick Hannah. I had a crack in a part and took it into the service department and they were excellent. So far, from looking at the car to follow-ups have been great and I would recommend them. more

As far as car dealerships go, this one is quite nice. The salesman that I had (Hamzah Shareef) was quite helpful in getting me a monthly payment that would work on a brand new Jetta. I threw some very difficult numbers at him and he was able to bring back a great deal. Also, the dealership itself makes has some very nice incentives as if you buy a new car you can get 3 years without having to pay for any maintainance and free tires for life. But as it was outlined to me, you just need to keep your standard maintainance schedule to stay enrolled in the program. (I noticed some other reviewers had an issue with those programs, I just thought I would elaborate on it) In any car buying situation you may run in to some bad salespeople but in this case I had no issues. Please be sure to read all the reviews and then give this place a try and build your own judgement as everyone has different experiences. And just as an extra plug for my salesperson, Hamzah was a great salesman! Be sure to ask for him. Thanks for reading! more

We were planning to buy a newer used car when we stopped at Dick Hannah Volkswagen. Cort Bailiff, our salesman, understood our need and worked patiently with us while we examined all our options. In the end, he made it possible for us to drive away with a new 2012 Jetta! A most pleasant, positive experience. Thank you Cort for making it possible! more

My dad and I just added a new VW baby to our family, and had a very pleasant experience. We love our Volkswagen's and were pleased to purchase from a man who also shares that love. James was a very straight forward salesman and very paitent. He spoke to me being a female, instead of just my dad. It was refreshing not to have to deal with your typical sleazy salesperson. Thank you so much for all of your help James, we appreciate it greatly!!! more

The wife and I just concluded the most pleasant car buying experience. We searched for several months for a Jetta, from Eugene to Portland. Dick hanna kept coming up with the best inventory and prices. We pulled into the dealership and this attractive woman. Mary ann went the extra mile to get us a screaming deal on a 2011 TDI. She went the extra mile to make sure we were taken care of and comfortable. We paid about 20% less than I expected and then told us, since we drove up in a Golf that she could take another $500. off the price. ( some loyalty dicount deal ). I highly recomend that if your looking for a car let MaryAnne and Stacie Rutheford take care of you. more

I had gone into DHVW 8 months ago, and dire circumstances brought me back in their again last month. MaryAnne Randall was a perfect sales associate 8 months ago, and she certainly was better last month. How is that possible? Well, my situation was certainly delicate, and she managed to adapt to it. She was not only sensitive to my situation, but tried to work the best deal possible for me. If you are looking for a car, and need someone that is caring and funny more

Purchased a new Jetta with the help of salesperson Heather James. She was patient, knowledgeable, and down to earth. I recommend working with Heather if you have a need to buy a vehicle. more

Travis Levitt at Dick Hannah Volkswagen was the best sales associate! He was patient and listened to what I had to say and found me the best car for my needs. He was very down to earth and made my car shopping experience great! I recommend Travis to anyone and everyone that needs a new car! Thank you so much Travis! more

We recently purchased a 2004 Jetta for our son who is a new driver. Ricki Ballantye listened to what we wanted and took us right to the Jetta that fit the bill perfectly. We made the deal, quick and simple! Our son loves the car and we would reccommend Rick to anyone who wants a quick answer to what you are looking for. Thanks for making our experience so good! We will be back. more

We recently purchased A new car from Dick Hannah Volkswagon. The whole process was exceptionally easy. Our salesman (Ricki Ballantyne) was very knowledgeable and did not pressure us at all. Ricki made everything go smoothly and quickly. We would most defiantly purchase another vehicle from him. We love our new car! more