The staff is always pleasant, polite, and professional. They allow for special circumstances such as letting my dog Sambo enter through the hall door rather than the waiting room full of dogs. I always get my dog back clean, and the waiting room is immaculate and attractive with a fish tank, a rubber flea model over the reception desk, and a television with animal stories. When my dog hears the name Dr. Wilcox, he leaps with joy and will do anything! I feel very fortunate to have had such good experiences with such capable advice and care for my dogs.