I tried Delia'a for the first time yesterday. I like their web site, and claims of quality, and pricing. Unfortunately, they did not live up to their claims and I won't be going back. \r
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I left a man's sport coat for dy cleaning. The coat had one pocket that had the exterior flap folded over, which occurred from packing in a small travel bag during a trip I was on. After I got the coat back today, that pocket flap was still creased and folded over. What does this mean? Did their plant just carelessly press the flap down and not notice it was folded? Was it dry cleaned at all, or was it just bagged and sent back to me in the same condition as when I dropped it off? I don't know. I did a ""sniff"" test on the coat and could not detect any body odor, but it had been only very lightly worn. I also could not smell any hint of dry cleaning fluid odor. So I don't know if it was cleaned or not? \r
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My feeling at this point is....if I can't trust them to do the job, then it doesn't matter if they are conveniently located and prices are competitive. My complaint may seem triivial to some reading this, but I have experienced a very bad cleaner (several times of damaging garments) that I won't take a chance again on a cleaner that (again) doesn't appear to be doing the job.\r
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Like most people, I have some clothing that was expensive to acquire (suit, sport coats) and if I can't trust a cleaner, then I have to go somewhere else. \r
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This was at a Peoria location, but that is irrelevant as they send the garments to a central plant for the actual work.
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