They refused to honor the coupon which is the main reason I called them in the first place. No call 30 minutes prior to arrival as promised and a pretty crappy job provided in pigeon clean up - no soap, left the windows a mess of pigeon poop. He flushed poop and water down inside my front door without any warning that it might leak inside. The manager was extremely rude when I followed up about the coupon which read "any pigeon service" and told me the pigeon guy was "doing me a big favor" to come and do some work for me. And here I thought I was a new (paying)customer! Prices are very high. There must be a reliable and honest pest control in the valley who handles pigoen clean-up, etc. High risk! Rude employees.