I contacted DVRC to get a collection of silver coins appraised. The woman I spoke with was very nice and friendly, and set up an appointment for me.
At my appointment, I was met by a Mr. Hess, who behaved as though I was interrupting his morning routine. He was not friendly at all and merely glanced through every coin book, and did not bother to look at any of the containers of loose coins, telling me that they're not worth anything more than the price of silver.
While that may be true, it became evident that Mr. Hess did not want to even take the time to look at the overall collection so I began to pack up.
He then stated that if I'm 'expecting to become wealthy, it's not gonna happen with this', pointing to my bag of coins.
I don't usually write customer service reviews on websites, but that's because I don't usually get treated like sh*t.
If you go to DVRC for anything, make sure it's on Mr. Hess' day off.