Deerfield Veterinary Hospital

This vet clinic is outstanding! We moved here from Nevada and had to choose a new vet to take our dogs to in Springfield. I chose Deerfield because it seemed to have the best reviews online, and those reviews did not lie! Our beloved border collie, Bear, had epilepsy and had to have trips to vet frequently. We were also constantly trying different combinations of medication and trying to get his disease under control. Whenever something would fail, Dr. Caldwell always suggested something new to try and never gave up on us. He even referred us to the veterinary neurologist in Columbia. Each time Bear would have an episode, he would always call within the next few days to check up on us and give additional recommendations. This was an incredibly taxing and emotional ordeal for us and Dr. Caldwell was always there. When it was finally time for us to euthanize Bear, he was very supportive in the decision and gave us all of the information we needed to know about our options. After it was over, he sent us a sympathy card with Bear's paw print so that we could keep that part of him forever. He even made a donation in Bear's name to the Pet Memorial Program at Mizzou for veterinary research. I have never had a vet in all my years of owning pets that was so compassionate and sensitive to our specific circumstance. \r \r Aside from their wonderful care for Bear (and our other dog who is, luckily, happy and healthy), this clinic has also helped us in several additional ways. In one instance, we were worried about the price of Bear's medications, so they priced matched for us the cheapest price we could find (which happened to be on 1-800 Petmeds), which reduced our monthly expenses for Bear's medications significantly. They even have an online portal that gives you access to your pet's records, lets you schedule appointments, sends you email reminders, etc. I've been to many, many vets before, and this is by far the best care for our pets that we have ever received. Deerfield Veterinary Hospital is the best clinic in Springfield. If you want the best care for your furry family members, take them here! more

Wow. I'm so angry right now. Chris (my boyfriend) just came home with Bailey (our dog) after taking her back to the vet to have her sutures removed. After they were done, Chris asked to speak with the head veterinarian to discuss his concerns regarding his initial visit. Not only did the veterinarian CALL HIM A LIAR*, but he refused to give the names of the technicians and other staff that dealt with Bailey! (After each request, the vet would repeatedly extend his hand and say sarcastically, ""Hi, my name is Dr. Ned Caldwell."" He displayed a wealth of sarcasm, condescension and rudeness throughout his conversation with Chris, but that's just a drop in the bucket after everything else that's happened.) Luckily for us, Deerfield shows the names of their staff blatantly online. The request was merely a formality. \r \r Here's the back-story: Bailey had been attacked by a neighbor's lab and wound up with several gaping wounds in her side that were in need of stitches. We took her to the Emergency Veterinary Clinic, who took care of her beautifully, and Bailey was stitched, stapled, and given a drain to prevent any fluidic buildup. We were instructed to have the drain removed a few days after the initial surgery, but the sutures were not to be removed until approximately 10-14 days. \r \r We had taken her to Deerfield once last week or so to have her drain removed and, AFTER EXPLICITLY TELLING THEM NOT TO, they removed her sutures as well as the drain. It had only been three days after the stitches had been put in! They had her paperwork on file--or, they should have--and we received verification from the Emergency Veterinary Clinic that they had forwarded Bailey's paperwork to Deerfield. So even if the tech hadn't ""heard Chris properly"" or whatever, they (A) should have at least been able to tell that the wounds were fresh and (B) should've been checking her paperwork. So, they had to restitch-and-staple her again. After bringing her back out, Julie Hays-Broene, a vet tech, showed us where they restapled Bailey by using her long, grotesquely filthy nails (directly touching her wounds and even digging into them, WITH SAID NAILS, mind you). That upset me, so I called her out on it, and she acted offended as if she hadn't just done something highly unhygienic. I'm sorry (not sorry), but I don't want the dog to have another visit due to an infection. \r \r Anyway, we're positively disgusted with these people. We'll be contacting the American Animal Hospital Association (AAHA), potentially the police, slandering their name all over the internet, and WILL be in touch with this ""veterinarian"" again. \r \r P.S.: I would also like to note that Chris has been a faithful customer of Deerfield Vet for a very long time. It's astounding to know how poorly they treat their clientele and their patients.\r \r *the veterinarian said Chris had never scheduled an appointment for early in the morning (around 8 AM) the day the drain was removed and that, ""We don't schedule appointments that early."" However, the ignorant vet tech that was in charge of (errantly) removing Bailey's stitches specifically asked Chris when he walked in, ""Is this Bailey?"" She obviously knew of and was expecting the appointment. What, did they just conveniently erase the appointment from their books!? \r more

Deerfield Vet Hospital is a full-service hospital providing medical and surgical care as well as boarding and bathing services for your cat or dog. We have on-site lab diagnostics and blood testing allowing for presurgical and senior screenings. Please call (417)889-2727 more