Extremely disappointed!! Deep had become our favorite new restaurant in Bend but after our recent visit on Friday, December 28th we may never return. The reason for our disappointment can be summed up under two reasons.1) attitude of the staff and 2) lack of education on current health issues which we believe is the responsibility of the management team. To give a brief description..we arrived on time (greeted warmly) and proceeded to be seated (by the same person) but on arriving at our designated table I requested we be moved one table over so we weren?t seated next to the large family with several small children. We don?t have anything against families (we are a family) but wanted to enjoy our evening without listening to the chatter which is normal with small ones. Our hostess was obviously not happy with our request and reluctantly acquiesced. After receiving our drinks we proceeded to discuss what to order with the waiter. Our first question was.What is gluten free on your menu?...it was obvious from his response he had no clueI asked him to consult the chef.but, instead of saying I don?t know but will find out?he proceeded to try and talk his way through something he knows nothing about. Big mistake. The most honest, understandable and respected response would have been I don?t know but I will find out. We asked him for the ?wheat free? soy sauce. He came back and said they didn?t have it. We said we had been at the restaurant before and they had carried it. He said he understands allergies..here is where the education comes in.gluten intolerance is not an allergy, it is a disease and good restaurants are educating their staff to understand and work with the fact. At this point he said they were running out to get us the wheat free soy sauce but it was too late. We also received a visit from the general manager but it was too late. We left and went to a restaurant with great attitude, service, quality of food and has a gluten free menu.?28?.
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