Their personel is very knowledgeable...right down to the office staff. At any time I've needed to talk directly to a tech, I get put right through. This is a very strong team of experts and experienced engineers and musicians. They are all well spoken and never hesitate to explain, to the minutest details, every aspect of your equipment's repair. I have brought them all types of amplifiers, keyboards, signal processors, you name it. If they couldn't repair it, they always offered up alternatives and suggestions. I was originally referred to them by friends, but as time goes by, I contantly run into others who have had similar experiences to mine.
These dudes are on top of their game. Bigtime.
Pros: expert specializations. exceptional advice when needed.
Cons: wish they had a satellite shop in the city