I have tried to deal with this company on 2 occasions. Both times I have been totally turned off by the customer service lady who answers. Fran... Our water softener just died and is too old to repair. We called this company to come up and test our water and give an estimate for a new one. There was a fee to do this. I again called another person in Dansville who also works with plumbing- water softeners etc. he came up the next day- tested the water, and mailed an estimate to us. I then called back and told them how our water tested-- the lady was again rude... and their estimate came in alot higher. Needless to say I wont be calling here again or using this company for anything.