After running a smog test and forcing me to buy a gas cap, which has done nothing more for my car that my original one didn't do, and gladly accepting my hundred dollars for the smog test. After the smog test, the paperwork guy, not even the technician, told me it failed and when asked why I was told "Idk why it failed, our diagnosis starts at $129.99 or you can retire the vehicle"
How is it you can hold test results and not tell me why it failed? Or give me two options, both of which leaving me with no car? I felt disrespected and the real issue I had is the attitude of this paperwork guy trying to manipulate me. Telling me he has no idea why my car failed, while holding the test results. Very displeased, not sure I will ever return. The amount of money and time I wasted there, without any help or point in the right direction. 2 days later google tells me it's an o2 sensor ant what my test results mean. To think I could have payed 130 some dollars for this jerk behind a computer to tell me what was wrong, when it took google less time and money is entirely frustrating. My car passed just fine now at a different shop. Totally, completely, 100% displeased and will not return and hope nobody else will either.