We've been shopping there for years and the owner is incredibly helpful. She has even special ordered items for us and seemed to have no problem doing so. We, too, have ordered online on occasion. Ordering online is often less expensive and you really can't compare that to retail shopping. If you know what you want and how it fits, then that's great. But the fit of the dancewear can vary greatly depending on the company. And once shipping is paid then the online deals don't seem so terrific. We have had nothing but positive experiences at Dance Design and the prices are no higher than any other other competing retails shops. If you want guaranteed quality then this is the place to go. Also...isn't it nice to feel like you are supporting a Mom and Pop shop in your community??