Customer Lobby

I initially discovered Customer Lobby by accident a couple years ago, they were on a website for a business similar to ours. The presentation was unique although there are copy cat versions out there now. We have had numerous customers indicate that they read through every one of our reviews. I'm impressed with the simplicity of the user interface and the folks we have dealt with. Very good experience, would do it again. more

Over the past two years your company has provided us with an excellent tool to gain over 70 5-Star reviews spread all over the web. Our Customer Lobby page ranks in the Top Ten for plumber reviews in San Diego and is one of the chief sources of traffic to our website. This is very important because it gives us quite the edge when people searching our services not only ind us online but also find a reason to call us too! more

Customer Lobby has delivered on everything they have ever promised me in a timely and professional manner. The value of their Customer Reviews for our reputation management cannot be overstated. Their fee is a true bargain for the benefit we receive. RESPONSE FROM Customer Lobby: Wow! You made our day. Thank you for your kind words. It feels great to know that we are helping high quality local businesses succeed. more

So the ironic thing is that I had an awful experience with a completely different company that had contracted with Customer Lobby to provide feedback and that was the reason why I had to contact them--to ask some questions and get something corrected. I went through the main number and after a couple of transfers magically ended up with Ryan Johnson, a customer service representative who truly understands what it means to provide exceptional customer service! From the minute he took over the call, he knew exactly what was going on, asked me some clarifying questions and then proceeded to answer my questions, show me what/how to do something, apologized for something, explained something else, then patiently waited while I attempted to capture some screenshots to send to show what I was seeing (which was different from what he was)....he was on the phone more than a 1/2 hour (which is a LONG time in call-center-customer service-land) and never once did he make me feel rushed or that I was taking too long. He was professional, friendly, helpful, knowledgeable, and a wonderful representative of this company and I was really impressed. On a side note, I'm a corporate L&D professional and taught customer service at a fortune 50 call center for almost 10 years and this experience would have been rated as 'distinguished' and 'exceptional.' Because I truly value when things go well, I wanted to make sure I posted my positive feedback about this employee and the company---I hope his manager(s) recognize him for his awesome customer service efforts! RESPONSE FROM Customer Lobby: Wow - what a great review! Ryan is thrilled with the well deserved pat on the back and we are all proud to work in a company that values providing great customer service. more

Mr. Michael Rich took over management of my account after it was off to a bit of a shakey start, however he was professionally persistent without being pushy or pesky and he kept at it until he sold me on the companies service by keeping me well informed, and using good sales skills to represent the business in a professional and courteous manner, while keying in on the value and strong points of the service. A job well done and should make his comppany proud! more

Between the customer service and the excellent service this product offers it has helped my business stand out in one of the most competitive industries out there! Thank you again! more

Normally, we don't answer phone calls that look like telemarketers, but the one day I was bored and decided to go ahead and answer a call with an out-of-state number, I got lucky. Customer Lobby was offering a service that we actually needed. They offered a 30-day free trial which included setting up links on our website and Facebook page. They patiently walked me through the system and showed me how to invite reviews from our customers. I sent out a few invitations, just to see what happened, and wow, we got results immediately! I'm impressed with how simple the whole webpage and invitation system is. That it's effective is not even in question. It certainly is. I only wish we had hooked up with Customer Lobby months before at the height of our roofing season. We had already surveyed, with a mail-in card, all our customers, so I was hesitant to hit them up again. But going forward, we can realistically anticipate our customers to respond and for those reviews to start stacking up. What's so perfect about Customer Lobby's service is that it gets your company noticed on the search engines. Google et al. love sites that have lots of online reviews to their credit. Since all of the reviews are posted online, it can't help but boost our website on the search engines. We think the monthly subscription cost is a fair value for what we get. Of course, you get out according to what you put in, so make sure all your customers get an invitation to review you from Customer Lobby. more

I have been working with Customer Lobby for just over two years now. I cannot say enough about their efficiency, professionalism and kindness. They are always on the ball, picking up where I may have left off, and are ALWAYS a pleasure to speak with. I've never had a bad experience with anyone from their company, I usually end my phone conversations with them with a smile on my face. It is my total pleasure to highly recommend them to anyone who asks - they are awesome all the way around!!! more

The customer lobby staff is friendly and informative I love reading the reviews and seeing happy customers if my Car cleaning business. I highly recommend Customer Lobby to anyone in business and do. more

Michael and the entire Customer Lobby Team were outstanding in setting up our FlashFixers Customer Lobby account. We had several reviews posted within 24 hours and kept rolling in right away. Didn't have to do much, these guys took care of everything. They have a great system. It's great way to score some credibility points for your business. more

If we have an issue, ( rarely) the team responds quickly and thoroughly. They fix the issue and advise, which makes my life so much easier managing our clients accounts. Cheers and keep up the awesome client care! thanks!! RESPONSE FROM Customer Lobby: Thanks Linda! We really enjoy helping people be successful. Thanks for making our day! more

This company is very beneficial and has helped my company get many job leads. They are constantly doing things to make there service better. ROI is huge. RESPONSE FROM Customer Lobby: Thanks Justin! We are thrilled by your success. more

I am happy that customer lobby called and kept calling because I was not really in the mood to hear anything from another company telling me how wonderful they are and what they can do for us. I have been let down more times than I can say. I cannot believe how terrible customer service and lack of self respect & pride from doing a job well done. So here my point Henry with Customer Lobby has been a breath of fresh air he did everything he said he would and more. I am very grateful to him. I want to thank Customer Lobby. This is getting long all this and what I wanted to express to everyone is yes I find your professionalism, quality and value excellent. Respectfully, Brenda Barnhardt, RESPONSE FROM Customer Lobby: Brenda, you made our day!! Thanks for passing on your experience. more

One of the better review sites I have ever come across. I have come across a lot. :) more

Whenever we have a question on "how to" do something with our accounts and client accounts, the support team at Customer Lobby always responds almost immediately and with clear, concise directions. We have been supported by Alyson, Matt and others with the best customer care we could seek. Keep up the great work!! thanks. RESPONSE FROM Customer Lobby: Thanks Linda! Your made our day. We are thrilled to hear that you are happy with our support. more

This takes too much time. I am very happy with their service. more

Thank you Ryan for helping me today and answering some of my questions. You and your staff are a class act. I tell other business people about you and your service whenever I can. I appreciate your accessibility how you are always looking for new ways to help clients like me. Keep up the good work. more

We printed the review cards that we leave with each of our customers at their homes. A lot of our customers then go online and leave us a review. Our reviews are growing quicker than before and are legit and individually indexed in Google as customer lobby promised. Great tool and for the price...you cant beat it. Thank you more

We are a client of 2 months and you have done what you promised. I called today with several questions about how to's on our account. Allison answered my questions and Jun helped me link our reviews to facebook, actually, he just went beyond and DID it for me! We had our 10 reviews up on facebook in 5 min. It is probably too early to track your effect on SEO and sales, since our website was only just recently linked to your reviews. We have high expectations. Thanks You Customer Lobby. Dave R. RESPONSE FROM Customer Lobby: Thanks Dave! You put a smile on a lot of faces around here with your kind words about our team. Our team tries really hard to help everyone we come in contact with. Its nice to hear that it makes a difference. more

We have been with Customer Lobby for over a year now and have had over 3500 of our customers review us on their website. I must say that we are totally satified with the Customer Lobby product. In my opinion, they are a totally legitimate and independent review website. Every Customer Lobby person that I have dealt with has been helpful and enthusiastic about thier product. I highly recommend their service to anyone who wishes to get customer feedback. RESPONSE FROM Customer Lobby: Thanks Rip! We are thrilled that you are happy!! more