Update: Just received a call back from Curtis. He was rude, demeaning, and kept giving a long-winded speech. I had to keep interrupting in order to say anything. And then he said I was being rude. Summing up his long winded speech - "You were given an estimate before the work was done" as law states. I should have declined the repair, which I could have easily done myself. But if they are there to check out the AC system and one of the parts of the system is not working and they are overcharging me for hundreds of dollars, do I just tell them no and ask them to leave ? How can the rest of the system be tested to find the problems. He bad-mouthed other companies saying they hire ex-cons, morons, and don’t know what they are doing. Not a respectful representative of a company.
I would not have this guy working the register at McDonalds or do anything that would have him interact with people. He did not want to listen. He kept trying to justify the cost of replacing 2 minor items that took about 15 minutes to replace. He was trying to explain of how costs are estimated, including licenses, trucks, equipment, and on and on. I responded that I and my family had a business. I respect business. But that does not justify ripping people off and unreasonably overcharging.
I responded that you would not expect to be charged $600 for a $100 hard drive or pay $2,000 for new tires. No response to that. I was losing my cool because I signed the paper, I paid, it was done. Nothing was going to change that and being spoken down to by a non-stop speech and no concern for the customer was not going to change anything. I said good-bye since it was apparent nothing would happen by both of us going back and forth. This guy went against every rule you hear about how to deal with people and customers. I will not be doing any business with Curtis in the future and will tell Everyone I know and in the immediate area about them. I want to warn others especially elderly people so they do not get ripped off.