I called Cunningham Shanor Inc. (Butler, PA) for a plumber to unclog a drain. Not only was the man they sent exceedingly inexperienced, but he also ROBBED me. When I called to report the theft, the owner had the secretary dismiss me and tell me to call the police, which I did. Thanks to the vigilance of the Butler Township Police, my stolen possessions were returned when the employee admitted to the theft, though they were damaged from being buried in the mud.
Meanwhile, my bill was $278 for a drain that the employee never unclogged, claiming that the floorboards needed ripped up. This bill reflects being charged by the hour (during which time the employee was stealing from me), $68 for a part that I later purchased at Lowes for $6.27, and an additional $50 for the use of the snake, which I have never been charged for before. All this, and there was still a bucket under my sink. Two weeks later, a reputable plumber came and unclogged my drain in less than 40 minutes for a total of $140.
Despite repeated calls to Cunningham Shanor Inc. to speak to the owners about the grossly inflated bill and theft, I was ceaselessly ignored and never received a return call. Fortunately, I stopped payment on the check, because they tried to cash the check even after a police officer questioned their employee at their business.
Only after I filed a complaint with the Better Business Bureau to warn consumers did I receive a call from one of the office staff members, who assured me that the matter would be resolved expediently. Again, they’ve not called back, even though I’ve made additional attempts to contact them. To date, nothing has been resolved, I’m still waiting for a call back, and neither of the owners has ever called me.
At this point, I do not expect to hear back from them since nearly a month has passed since the incident and I’ve made multiple attempts to contact them. My responsibility now is to warn other consumers about their fraudulent pricing, failure to conduct adequate background checks on employees, their obvious lack of concern for their customers, and their overall unprofessional and incompetent conduct.