Cummings Plumbing Heating and Cooling

Felt he was there to do as little as possible. Was supposed to be my 6 month service as per the contract but the technician spent less than 15 minutes at the house. I bought the system from them but the follow up service seems to lacking more

Vincent was knowledgeable and professional about a replacing a food disposal for my kitchen sink. I asked for his cards for me & my neighbors. And will will be requesting Vince for all of my needed plumbing repairs. more

Just did this Thursday, gave him 5 stars or six whatever. more

He was able to clear up the problem in spite of issues with the business that sold us the faucet that needed replacing. Kenneth came back twice at no additional cost, to be sure everything was up and running as soon as possible. more

Cummings has always been ready to come at a moments notice. All of my experiences have been positive. more

Odus was on time for our leaking small bathroom sink, and got right to work. It was a hard job as access to the problem faucet leaking required him to lay on the floor and under the sink--not easy for a big man. He struggled but made the job seem like a challenge. He hung in there and produced a repaired bathroom sink leak. Would I recommend Cummings Plumbing? YOU BET!! more

Cummings plumbing heating and cooling company doesn’t even deserve a star but you have to mark one to post so I gave them one which they don’t deserve i’ve been screwed ever since day one . When my outside compressor started going out they talked me into buying their cooler unit which was my biggest mistake ! My heater worked just fine but their cooler unit continuously poured water down through the heater unit and blower system and I had to keep calling them to come out to fix it which they never did any thing really , all they ever did was charge me the over $300 show up fee . At first they said the heater unit for the system would only cost me $1000 but I did not need one at that moment until their cooler running water down over everything took out the blower motor the fuse for the blower motor the motherboard and the heater then I had no choice but to buy a heater which was then $2500 Because now I needed it . The same family crew couple that installed the cooler in the first place install the heater and put the screws through the wiring which shorted out the wiring and blew out the new motherboard main fuses and when the guy came to fix that he told me why didn’t they install your new thermostat which you did pay for And they’re not cheap I told him they must’ve kept it or sold it to somebody else for more of a profit . And when they put the cooler back on top of the heater system they beat it in with a mallet and 2 x 4 and then it was crooked and they had to forcefully get it out to pound back in and said it was in there good enough and then left so now I had water still running out of the cooler all over the new system which I had them come out and look and the guy said the whole inside system of the cooler needs to be replaced and he said I was under warranty so he would order one and when it came in they would set up an appointment when they called me . And by chance I noticed in my email that they said I had made an appointment for Monday for them to come and install it which I never did they did and never told me luckily I was home or I would’ve been charged for them showing up with me not being here . When I talk to the lady she said when it says warranty it means coils only and luckily this time it was a different installer and he took out the coil’s and the new ones went right in with no problem so now I have to do is see how it goes to see if water still runs down over the new system that nothing goes out and I seen the guy who had talked us into buying the cooler the first time and he had said they are good colors but practice coolers They are all new systems the first ones they all had to recall because they made them out of the wrong metal which split so they remade them with a different metal which seems to hold but everybody that bought them has called into them continuously to have something fixed because something is always going wrong . That really wasn’t something I wanted to hear but be careful because even the commercial says free estimate they will charge you a show up fee ! So hopefully I don’t need to ever call them again but I don’t know yet and they have nickeled and dimed us to death. It was all a big mistake because I thought they were a trustworthy good company to go with and I never did get my new thermostat though I was promised one because it cost me a few hundred dollars . So be cautious when dealing with Cummings plumbing !!! more

We have had Kenneth to our home for repairs and a toilet installation. He is polite, knowledgeable and efficient. He is an asset to Cummings Plumbing. He explains everything he is working on and does not stop until the job is complete. Sue W. was kind and helpful when I called customer service. I requested Kenneth and she made it happen. Thanks for great customer service! Rhoda more

Ken did a nice job, the finished job looks great and the water is hotter then ever. It also only took 90 minutes. The only draw back was I thought the price was a little high, but in the end I am very satisfied. more

Tech did great job has excellent people skills as well more

If I could give them no stars, I would. DO NOT USE THEM, OR GET EVERYTHING IN WRITTING. When I first made the call to get a quote I specifically asked the lady on the phone if there was an hourly rate for troubleshooting my water heater. She specified that they provide free estimates and that once the estimate is ready I could decide to get their services or not. That sounded too good to me, and it was. Other places where very upfront about hourly rate just to go to your house; they weren't. I do not like to be blindsided with fees and services. I gladly pay when everything has been clear to me and understood...On the day of the appointment they asked me twice to see if the technician could go early... No we plan our work schedule around the already set time, I don't understand why they didn't make a note of this on the first call. The time of the appointment comes up and Juan shows up on time, asks about the water heater problem and gives us an estimate for the valve, then he proceeds to lit the heater and is ready to leave within 20 minutes, not of course after charging $125. Which I'm appall by given I was told the estimate was free and he didn't provide any service other than giving an estimate. I called Cummings right after he left, only for them to tell me that the service was that he lit the heater, literally I paid $125 for him to press a button. We KNOW pretty well how to turn on the heater, we had been dealing with that for two weeks. Is not like he said "Madam you want me to turn on the heater for you, this service is $125?" OFCOURSE NOT! This is ridiculous; I will NEVER EVER go with this company because of their deceit ways. I'm supposed to get a call from the manager, I won't hold my breath!!! more

Jordan came on the service call. he is a great technician, and a very real credit to your company. I sincerely hope you realize what a good, dedicated employee you have.... more

Technicians were polite, helpful and professional. more

Jake came out and to move a gas line and bring it up to code. A day after he did the job I did a thorough inspection and found the job was not complete. I called the office and the next day a supervisor by the name of Mike came out and checked the job. He agreed the job had not been finished and said he would get the tech back over that afternoon to finish it. Within two hours the tech was back and he basically did the job over and this time completed it. Mike was back before the job was done to make sure it was done right and checked with me to make sure I was satisfied with the work. Basically the rating I gave is for Mikes prompt attention to the problem and his follow up to getting this job done properly. Excellent customer service. more

Two valves replaced under the sink; the plumber did the job in less than 90 minutes. $456 bill. Wow! I don't have any objection to the quality of the work, but the price seemed astronomical. He said they used fixed rates. Next time I'll try to find a plumber who will work by the hour. more

Very knowledgeable about the options available for the right system for our home. more

Very professional and helpful. Easy to talk to. He's come before to service our A/C which gives us a feeling of continuity. more

Danny came out to give an estimate to replace our gas water heater. I thought he was very knowledgeable, professional and the price that he gave us was in line with other plumbing companies that I interviewed. more

They were able to schedule the repair on the day I called and they were on time as per the schedule. more

Danny S. knows his profession in all aspects with an A plus. I would recommend him to any one. more