Negligent. They fed my breast milk to another baby (check with DCFS on this). They threw away my baby's clothes after she soiled them threw a dirty diaper and never offered to reimburse me.
Another instance the infant care givers said they were 5 minutes from calling me because my baby was crying uncontrollably. By checking THEIR chart, I could see it was because my baby was offered NO solid food that day, only bottles and it had been some time since she had her last one of those. I asked why and the infant teacher said she didn't have time.
Believe me, you're paying for the decor here. Check around and try to speak with or interview the actual people who will be caring for your children.