My experince has been very similar tothe others. Beautiful offices, filled with people who believe they are too good to wait on you. They cant schedule you anytime soon. You will have to take off work to go, their hours are: Exton - Main Office M-Thursday 9-6, Friday 9-4, King of Prussia M-W-F : 9-6, and Kennett Square T-R : 9-6. - I got a Groupon for laser hair removal, and they provide you with a numbing cream for an extra 25$. It still hurts like heck, and after 4 treatments, I have 0% reduction. Very disappointed. I am opting for electrolysis at this point, which is guarenteed as permanent removal. Laser can only claim permanent reduction, with no guarentees. I am so upset that I wasted this time and money, dont make the same mistake as us. It is so bad, I called to cancel my last 2 sessions, and they can keep the money - they dont refund anyway.