I had a printing job that needed to get done ASAP, and I was freaking out about the image that I sent to them. The people who work there were very calming and walked me through the process of resending the image they needed in an alternate form. They were courteous and friendly and didn't even get upset that I was so stressed out. In fact, their professionalism was soothing.
And, the best part was that the final product was impressive. I would definately use them again.