I got a new Blackberry so I had no back-up of anything. Jack was about to retrieve all the missing data from my Mac, re-sync all the information to the new Blackberry, and explained to me the steps so I don't ever have to go through this again. The technician really knew a lot about Apple products - I was really impressed. Will be using this company exclusively from now on for any Mac computer repair at my home and office. So grateful for their help!