COMPLETE FRAUD as Alex said below. I can't believe they pulled the same thing on him. They had my $1700 Sony Vaio for six months, ignored most of my emails, all my phone calls and made up excuses every time. Originally it was only supposed to be $90 for a repair. But then they asked for $60 for some hardware part. After only 5 days of using it, it broke down in the same way. They said to ship it back, I paid for shipping and then they asked me AGAIN for $60 for another hardware that was needed. After I paid they shipped it back and it broke down AGAIN in less than 3 days. Then they said ship it back, they'll pay shipping. Long Story short, after 6 months, I finally received it and it was STILL BROKEN. So they just kept my laptop for six months, KEPT IGNORING MY PHONE CALLS and LIED. They say they have a boss named Robert but they don't have his number so you can't even get in touch with them. Jeez, these indian people have no conscience do they.