I have lost my faith in CompUSA.
The short version is that the end result was then returning my laptop damaged, taking no responsibility for the deep scratches on the outer edge of my laptop, as well as them replacing the power cord that they lost with one that is faulty. The cord does not fit snuggly in the back of my laptop, falls out frequently, and my screen sometimes flickers or dims which I am not sure if it is related to the faulty cord or the damage done to my laptop while it was in their possession.
I have contacted the store, the manager, the district manager and the corporate customer service by both email and telephone. I was promised several times that someone from corporate would contact me... It has been over a month, and this has yet to happen.
Cons: Customer Service, Repair Service, Warranty Service