Columbus Worthington Air

STEER CLEAR from these guys! Do not trust them. Columbus Worthington Air tried to SCAM us into buying a new furnace when we only needed an easy repair. Their technician came to fix our furnace that had stopped working on Nov. 22nd. After a brief examination of the unit, James told us we had a cracked heat exchanger and that it would cost over $1600 in labor to fix (the part was covered by warranty). James recommended we not repair the unit because if we did the repair, the unit would probably just break again. James said the only real choice was to replace the unit. We asked him to just fix it (we had no heat and could not afford a new unit). He then told us it would take up to four weeks to get the part. (Our heat was out on a freezing day and he left us with the possibility of heat within 4 weeks - seems pretty thoughtless and detached to me). He strongly pushed the purchase of a new unit - over and over and over again. We chose the repair and he left -never to be heard from again. Neither James nor Columbus Worthington Air have called us to follow up and schedule installation of a new heat exchanger. We found another company (Custom Air) to fix the unit. They said that the heat exchanger was not cracked and that the first technician could not have even examined the heat exchanger in the short time he was here. Custom Air fixed the unit for about $200. Custom Air was fast, friendly , trustworthy and they did the job! We do not recommend Columbus Worthington Air. Don't waste your time. SCAM!!! They are not trustworthy, and they just want to sell, sell sell. more

The tech was thorough and did a good job. But this so-called survey is abominable! more

From my first phone call early this morning, until a few minutes ago when Kenny left, I was very pleased with service from Columbus Worthington Air. Kenny was professional, courteous, and very knowledgeable. I would definitely recommend Kenny and Columbus Worthington Air. more

Justin Schaffer was very professional and very detailed in his explanation of our problem. He was in and fixed the problem quickly. I highly recommend this company to everyone. If you call request Justin he was great!! more

Ryan was prompt, professional, and proficient. Appreciated his feedback. more

This technician was very professional,personable,and very thorough. We have used other companies in the past, and have never been this pleased with the service that was provided. We will continue to use this company and always ask to have this technician to do the service...thank you. more

Requested a quote from Tye Johnson of Columbus Worthington Air for a new furnace and air conditioner. He took the time to thoroughly examine my older home and explained the needed furnace requirements and options. Very knowledgeable. I appreciated the time he took in his evaluation. more

we had a service call on our furnace, and Kurt was prompt and professional. He diagnosed the problem and was able to fix the problem by getting a new part the same day. He walked me through the problem so I had a thorough understanding of the issue and the fix. more

Mike is great! Easy to work with, laid back, worked diligently until the job was done and done correctly. My husband and I enjoyed his company when he came out to look at our air conditioner the first time - he has a good sense of humor and makes you feel comfortable. He knows what he is doing! Great guy to work with! more

I had an excellent service call with Jamie Thompson. He took his time to explain everything and had an excellent knowledge of my HVAC system. Great service!!! more

Jamie Thompson was prompt, explained the steps of the service and reviewed the service at the end along with a narrative on the customer copy. Excellent representative for CWA. more

Mike was very efficient and exlplained the problem with our AC unit and that it will be repaired under warranty. He did additional routine service work and it was done at no cost to us. I would recommend Columbus Worthington Air to others. more

We have used Jamie for serveral years to service our air conditioner and furnace.WE like his service and attention and his work habits. He is often helpful to pass along suggestions to improve our use of the heating and air condition system. We appreciate his knowledge of air and heating systems and feel he is well trained in his field. We will continue to request Jamie for our work. more

Kurt was on time, and actually arrived at the beginning of his time frame. It was great that he completed his call early so I could have a productive day instead of waiting home for hours! He was polite, efficient, taught me a few things I didn't know about my HVAC, and wore shoe covers. Great job! more

Shelby did a great job, was very conscientious and took his time to give us the best service possible. more

Always have a great experience with CWA.... Jamie Cutler is especially nice and professional when he performs our service calls. more

Jamie T, as always, was very helpful. He even gave us some tips on how to lower our electric costs. more

Steve P was an excellent service speacialist. Was at my house within 24 hours of my furnace not working. Once he got there, he made me fully aware of the problem and explained the situation in a way I could understand. Steve did not mind the fact I sat right by him and helped fix the problem. He was happy to teach me how my furnace works which I greatly appreciated. more

Shane M. was very professional, courteous, punctual, and explained to me in layman's terms how my furnance operated and what I needed to be looking for to ensure there were no issues over the coming winter months. The ignitor needed to be replaced, he showed me the part explained why it needed to be replaced and took the time to compare it to a new ignitor so I could see the difference. more

The service I received was outstanding. Jamie was quick and thorough. Took great care in checking over everything and making adjustments where needed. Thank you more