The absolute WORST experience of my life!! Run as far away from these crooks as possible! They are rude beyond belief, and are only interested in getting as much money out of you as possible. I HATE that I have done business there, and all they have done in response is make it worse. I was taken advantage of, yelled at, belittled, HOW IS THIS PLACE STILL IN BUSINESS?? I admit that it was my mistake when I signed the contract when I bought a car there (March of 2011). This was my first car purchase and I did not quite understand everything at the moment like I thought I did. I was shown the price of the car and thought that it was the final price (including tax, tags, etc..). Boy was I wrong. Those crooks sold me a car that stickered for $18,480, for a whopping $21,888!! They marked up the car $3,400 over sticker! When I discovered my error (the next day unfortunately) I confronted them and told them that I did not want the car and that it was too much. They could not have turned on me fast enough. Rude and belittling. Then, they had the nerve to keep asking that I give them a perfect score on the survey that I was to get from Hyundai. They said anything less than perfect and they fail. I gave them a very low score. Then they had the nerve to call me, yelling at me, to voice their disgust with the score. I told them to never contact me again and I called Hyundai Customer Support to file a complaint and try to get rid of this car. Hyundai says they won't do anything, it is an issue for the dealer. The dealer says I shouldn't have been stupid enough to do business with them. I am telling you, this is beyond what I ever thought was possible for a local business to do to a customer. Over a year later (now), and I am still trying to find someone at Hyundai who will take care of this situation, as Cocoa Hyundai has been very clear. COCOA HYUNDAI DOES NOT DESERVE THE BUSINESS I GAVE THEM! Help yourself and find a dealer that actually cares about you as a customer, not one that just sees dollar signs and tries to take advantage of you.
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